Refund policy

Returns and Refunds Policy

We want you to love your purchase from The Daily Practice. Please read the following policy before requesting a return.

Change-of-mind returns

The Daily Practice does not accept returns, exchanges or refunds for change of mind. Please review your order carefully before completing your purchase.

This does not affect your rights under the Australian Consumer Law. If your product is faulty, damaged, unsafe, significantly different from its description or otherwise fails to meet a consumer guarantee, you may be entitled to a replacement, refund or another appropriate remedy.

Faulty, damaged or incorrect products

Please contact us as soon as possible if your order arrives faulty, damaged or different from what you ordered. Email us at hello@thedailypractice.au with:

• your order number and purchaser’s name
• details of the issue
• clear photographs of the product and packaging

Please contact us before returning anything, so we can give you the correct return instructions and address. If the product needs to be returned by post, we will cover or reimburse your reasonable return-postage costs.

Depending on the issue, you may be entitled to a repair, replacement or refund under the Australian Consumer Law. Where there is a major failure, you can choose between a replacement and a refund.

Refunds

Once your returned product has been received and assessed, we will notify you of the outcome. Approved refunds will be issued to the original payment method within five business days. Your bank or payment provider may need additional time to process the refund.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under applicable law.